Job Postings

Import Team Leader / Customer Service Representative

Location:   Hanover, MD

Reports to:  International Operations Manager

Primary Functions:

• To manage and administer the successful, cost-effective, and timely provision of international logistics services, to include US imports involving air, ocean, ground transportation, customs clearance, foreign to foreign shipments, and additional value-add activity.
• To coordinate, track, verify and report regarding status of international transportation.
• To communicate with all necessary parties accurately and in a timely manner, following through to final delivery.
• To ensure productive, efficient, and timely communication amongst operations, sales team, providers, client vendors, and clients on an ongoing basis.
• To provide high levels of customer service to all clients, and to instill same in all staff members.

Team Leader Activities:

• Lead international import staff, to include ongoing review of and familiarity with daily activities and work flow, annual performance reviews, vacation schedules, training, and development.
• Manage outsourced Customs Brokerage firms.
• Manage daily billing flow to improve cash flow and minimize CSR involvement.
• Participate in selection and hiring process of new staff members.
• Assist IT with evaluating and implementing new technology within the team.

Related activities:

• Gather, review and verify international import related documentation.
• Maintain constant communication with team members and clients regarding shipment/entry status and progress.
• Communicate with affiliates and agents abroad.
• Communicate with air, ocean and land carriers.

Requirements:

• Bachelor’s or Associate’s degree in business/logistics preferred.
• Minimum of 3 years supervisory or management experience.
• Demonstrated and verifiable experience handling international transportation via air, ocean, and ground.
• Knowledge of Harmonized Tariff Schedule / Customs Regulations.
• Knowledge of international quote and US entry process.
• Proficiency in mathematics used in international commerce and trade.
• Working knowledge of world geography and global air and ocean ports.
• Ability to handle multiple tasks, while maintaining positive attitude, organization of work, and superior customer service.
• Understanding of INCO terms.
• Advanced computer literacy, to include proficiency in Microsoft Word, Excel, Outlook, and Internet Explorer; and the ability to learn and utilize various in-house applications.

Our compensation package includes a profit sharing plan, as well as comprehensive health and retirement benefits.  If you are a dedicated, career-minded individual, who works well under pressure and wishes to become part of a winning team, this is the job for you!  Please send your resume AND SALARY REQUIREMENTS to hr@tbbgl.com.

TBBGL is proud to be an Equal Opportunity Employer.